Privacy Policy
Last updated: February 12, 2026
OhHelloHero ("we", "us", or "our") is committed to protecting the privacy of our users, especially children. This Privacy Policy explains how we collect, use, and safeguard information when you use our mobile application.
Information We Collect
We collect the following information to provide and improve our service:
- Account Information: Parent email address and password for account creation and authentication.
- Child's First Name: Used to personalize the in-app experience (greetings and interactions).
- Usage Data: Information about how the app is used, including conversation counts and feature usage, to improve our service.
- Payment Information: Subscription and payment data is processed securely through Stripe. We do not store credit card numbers on our servers.
How We Use Information
- To provide and maintain the app's functionality
- To personalize your child's experience
- To process subscriptions and payments
- To communicate with parents about their account
- To improve and optimize the app
Children's Privacy (COPPA Compliance)
We take children's privacy seriously. Our app is designed for use by children under parental supervision. We:
- Require parental consent through account creation by a parent or guardian
- Only collect a child's first name for personalization purposes
- Do not collect personal information directly from children
- Do not serve advertising to children
- Do not share children's information with third parties except as necessary to provide the service
AI-Powered Conversations
Our app uses artificial intelligence to power character conversations. Conversations are processed in real-time and are not stored or recorded. We use AI safety filters to ensure all content is age-appropriate.
Data Security
We implement appropriate technical and organizational measures to protect your information. Data is encrypted in transit and at rest. However, no method of transmission over the internet is 100% secure.
Data Retention
We retain account information for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us.
Third-Party Services
We use the following third-party services:
- Stripe: For secure payment processing
- ElevenLabs: For AI voice generation
- OpenAI: For AI conversation processing
Each of these services has their own privacy policies governing the data they process.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and data
- Opt out of marketing communications
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: